Privacy Policy

1. Introduction

FAT CACTUS DESIGN STUDIO LIMITED (Company Registration Number: 8460653) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our computer repair services or visit our website.

2. Information We Collect

We collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address
• Device Information: Details about your computer or device requiring repair
• Service Information: Description of problems, repair history, and service preferences
• Payment Information: Billing address and payment method details (processed securely)
• Communication Records: Emails, phone calls, and messages related to our services
• Website Usage: IP address, browser type, and pages visited (through cookies)

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing computer repair and technical support services
• Communicating about your repair orders and service updates
• Processing payments and maintaining billing records
• Improving our services and customer experience
• Complying with legal obligations and regulatory requirements
• Sending service-related notifications and updates

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in delivering our services
• Legal Requirements: When required by law, court order, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our customers
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage systems and encrypted communications
• Access controls and regular security audits
• Staff training on data protection and privacy practices
• Secure disposal of devices and data no longer needed

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically:

• Customer records: 7 years for accounting and tax purposes
• Repair records: 3 years for warranty and support purposes
• Marketing communications: Until you unsubscribe
• Website cookies: As specified in our Cookie Policy

7. Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing for marketing or other purposes

8. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and analyze site usage. For detailed information about our cookie usage, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. International Data Transfers

Your personal information is primarily processed within the United Kingdom. If we need to transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Address: 91-97 Saltergate, Chesterfield, England, S40 1LA
• Company Registration: 8460653

14. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. You can contact the ICO through their website at ico.org.uk or by calling 0303 123 1113.