Terms and Conditions

1. Company Information

These terms apply to services provided by FAT CACTUS DESIGN STUDIO LIMITED, a company registered in England and Wales with company registration number 8460653. Our registered address is 91-97 Saltergate, Chesterfield, England, S40 1LA.

2. Service Agreement

By engaging our computer repair services, you enter into a service agreement with FAT CACTUS DESIGN STUDIO LIMITED. This agreement is governed by these terms and conditions, which constitute the entire agreement between you and us.

3. Services Provided

We provide the following computer repair and technical services:

• Laptop and desktop computer repair
• Hardware diagnosis and replacement
• Software installation and troubleshooting
• Data recovery services
• Virus removal and security services
• Network setup and support
• Business IT support services

4. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about device problems and history
• Back up important data before service (where possible)
• Remove personal and confidential files not related to the repair
• Provide necessary passwords and access codes for diagnosis
• Pay for services according to the agreed terms
• Collect your device within 30 days of repair completion

5. Diagnostic and Quote Process

We offer free diagnostic services to assess your device's issues. Following diagnosis:

• We will provide a detailed quote for required repairs
• No work will commence without your written or verbal approval
• Quotes are valid for 30 days from the date of issue
• Additional issues discovered during repair will be quoted separately

6. Pricing and Payment

Our pricing structure:

• Diagnostic assessment is provided free of charge
• Labour charges are calculated at £45 per hour
• Parts are charged at cost plus a reasonable markup
• Urgent and same-day services incur additional charges
• Payment is due upon completion of services
• We accept cash, card payments, and bank transfers

7. Warranty

We provide the following warranty coverage:

• 90-day warranty on all repair work performed
• Manufacturer warranty applies to new parts installed
• Warranty covers the specific repair performed, not the entire device
• Warranty is void if the device is opened or repaired by others
• Physical damage or misuse voids the warranty

8. Data Protection and Privacy

We are committed to protecting your data and privacy:

• We handle personal data in accordance with UK GDPR regulations
• Customer data is kept confidential and secure
• We recommend backing up important data before service
• Data recovery services do not guarantee 100% recovery
• We may retain device information for warranty purposes

9. Limitation of Liability

Our liability is limited as follows:

• We are not liable for data loss during repair processes
• Our maximum liability is limited to the cost of the repair service
• We are not responsible for software licensing issues
• Consequential or indirect damages are excluded
• Customer assumes risk for aged or obsolete equipment

10. Device Collection and Storage

Regarding device collection and storage:

• Devices must be collected within 30 days of repair completion
• Storage fees of £5 per day apply after 30 days
• Uncollected devices after 90 days may be disposed of
• We are not responsible for devices abandoned over 90 days
• Collection requires identification and proof of ownership

11. Cancellation Policy

Cancellation terms:

• Diagnostic work cannot be cancelled once commenced
• Repair work can be cancelled before parts are ordered
• Ordered parts may incur cancellation fees
• Completed work cannot be refunded unless warranty applies
• Custom configurations and data recovery cannot be cancelled once started

12. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, supplier delays, or government restrictions.

13. Intellectual Property

All intellectual property rights in our services, website content, and documentation remain our property. You may not reproduce, distribute, or create derivative works without our written consent.

14. Dispute Resolution

Any disputes arising from these terms will be:

• First addressed through direct communication
• Subject to mediation if direct resolution fails
• Governed by English law
• Subject to the jurisdiction of English courts

15. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website and take effect immediately for new service agreements.

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these terms and conditions, please contact us:

• Email: [email protected]
• Address: 91-97 Saltergate, Chesterfield, England, S40 1LA
• Company Registration: 8460653